Module 2: Green Zone Tools 1: Theory
This module offers tools and resources to help you respond effectively to conflict in the green zone. The goal of a response in the green zone is relationship repair. The module reviews strategies for moderating emotions, the consequences of conflict, and the importance of identifying and reflecting on barriers to communication. Through two distinct tools – seeking understanding and communicating impact – graduate student workers can better manage productive relationships with their supervisor.
Please view module video, slides & notes, handouts, and reflection questions below.
Reflection Questions
Consider a situation you would place in the green zone:
- What might cause you to reassess the situation? How would you respond in that case?
- What emotions are you bringing to the situation? Are they a barrier to effective communication? Should you discuss them with a trusted friend before proceeding with conflict management?
- What assumptions have you made about the situation or the other person?